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Entropia's support team is absolutely terrible

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So for the past 4 years, ever since I made my account, I've had my authenticator on one phone, and unfortunately have no idea at this point what I did with the backup code. For the 2nd time since 2016 I open a ticket, right, and these people make me go through the trouble of scanning my license and sending them the photos and I think "Well I kinda really hate doing this, but at least I'll get my authenticator off of a phone that's got a battery that's ready to explode"

No.

But wait, there's more

They get back to me, and then this is the point where they decide to ask me "How come your name isn't on your account?"

The account page is so archaic that the only time you can add your name to your account is when it's being created and after that you can literally never edit it, ever, and in 2016 I saw absolutely no reason to put my name on my Entropia account. But from the way they're talking, they seem to believe the account is mine.

And yet, they didn't check any of this before asking me to literally send them my license lol

So I'm sitting here trying to think how I could possibly further prove to them that I own my own account, because their systems are so badly designed, but hey, no problem ...

I go and I buy one of the 5 dollar packs with a card that matches my license, which, if support is paying attention, requires me to use my old phone's authentication in order to initiate.

Was that enough?

Who knows!

They've been ignoring my ticket for the past 3 days now. Like how are you going to ask me for all of this information, and then ask me why my own info is missing when it's your guys' fault that the website is designed like garbage? None of this would even be a problem if I could make a new account, but you're not allowed to have two accounts lol

So I dunno, I guess I'm stuck using a phone with a battery that's gonna explode and fail if I want to log into my account cause Entropia is the only game in the universe where you can't just use the freaking authenticator to remove the authenticator.

submitted by /u/Ravenna_Sanguine
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