Skip to main content

Entropia's support team is absolutely terrible

By

So for the past 4 years, ever since I made my account, I've had my authenticator on one phone, and unfortunately have no idea at this point what I did with the backup code. For the 2nd time since 2016 I open a ticket, right, and these people make me go through the trouble of scanning my license and sending them the photos and I think "Well I kinda really hate doing this, but at least I'll get my authenticator off of a phone that's got a battery that's ready to explode"

No.

But wait, there's more

They get back to me, and then this is the point where they decide to ask me "How come your name isn't on your account?"

The account page is so archaic that the only time you can add your name to your account is when it's being created and after that you can literally never edit it, ever, and in 2016 I saw absolutely no reason to put my name on my Entropia account. But from the way they're talking, they seem to believe the account is mine.

And yet, they didn't check any of this before asking me to literally send them my license lol

So I'm sitting here trying to think how I could possibly further prove to them that I own my own account, because their systems are so badly designed, but hey, no problem ...

I go and I buy one of the 5 dollar packs with a card that matches my license, which, if support is paying attention, requires me to use my old phone's authentication in order to initiate.

Was that enough?

Who knows!

They've been ignoring my ticket for the past 3 days now. Like how are you going to ask me for all of this information, and then ask me why my own info is missing when it's your guys' fault that the website is designed like garbage? None of this would even be a problem if I could make a new account, but you're not allowed to have two accounts lol

So I dunno, I guess I'm stuck using a phone with a battery that's gonna explode and fail if I want to log into my account cause Entropia is the only game in the universe where you can't just use the freaking authenticator to remove the authenticator.

submitted by /u/Ravenna_Sanguine
[link] [comments]

from newest submissions : entropiauniverse https://ift.tt/2YDoW6a
via
Labels:

Comments

Post a Comment

Popular posts from this blog

New Starter Packs

By
Greetings Colonists,​ As many of you will be aware, we have been working to overhaul many of the packages and offerings available through our webshop. These new and modified packages will roll out in stages, with the first stage being the replacement of the Starter Packs. These are now available in the webshop . What's Changed?​ With our new Starter Packs, along with the upcoming Starter Kits, we had a few goals in mind for the redesign: To make the choice of pack simple and less confusing To keep the price points relatively low To keep the contents of the packs focused To make the stats of the equipment more impactful and more cost effective to use Approximately, using the new starter pack guns are over 50% cheaper per hour of play in regards to rate of ammo and decay consumption in comparison to the old Z12 Barbarella (via increased DPP). This makes it better for new players - and a great option for low-deposit players alike. We also opted to include a melee weapon i...
Post a Comment
Read more

19.0.0 Release Notes

By
Greetings Colonists, Today we have an exciting release to share with you all, with the introduction of the New Starter Zone: Setesh. Setesh replaces the old Thule area that serves as the initial tutorial area for Entropia Universe - you can read in more details about some of the new content and features on Setesh in our previous post here: https://store.steampowered.com/news/app/3642750/view/497205828189683736 In addition to this, we also have done a pass on the Ashi and Orthos Oil Rigs to increase opportunity and incentivise PvP, you can read more about this here: https://store.steampowered.com/news/app/3642750/view/497205828189683916 And lastly, we have a number of small quality of life changes that you can read more about in this post: https://store.steampowered.com/news/app/3642750/view/503961862016074048 19.0.0 Release Notes New Features New beginner experience set on the moon Setesh (replaces Thule) A lush landscape centered around the bustling frontier city Port C...
Post a Comment
Read more

How to exploit the sweat system in entropia universe. Make 1000+ sweat per hour!

By
Hello everyone, I know some of you will hate me for this but I don't really care tbh. I really loved entropia universe but the game is ran like a casino, I wish they would move the whole game over to run on the blockchain and make all the other skills more lucrative. I'm probably not the first one to discover this but I will air it out here anyway. ​ So let me explain my findings and steps. entropia universe does not allow you to have multiple accounts per IP address or hardware id. There is a way around this to exploit the system to make more accounts to make more sweat per hour. *this can be done with any mob of course* Upon my research i found out that a newbie player who just spawned to camp icarus can gather ~320 sweat per hour, Which increases as you level up. This works better with Docker but I will be explaining using VMware. To get around the 1 account limit you will need to install virtualization software such as VMware which basically allows you to have mul...
Post a Comment
Read more