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Customer Support is bad

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Has anyone else here had absolutely abysmal experiences with the Entropia support team?

4 years ago I made an account and attached an authenticator and your guess is as good as mine as to what I did with the backup code. I also didn't put my name on the account back then, and totally would have by now if ... their system on your account had an edit button?? Like, it doesn't, at all? haha

Suffice to say, after asking me about my missing name on my account, and after scanning my whole license, and even making a 5 dollar purchase to prove I have access to the account, and it is me, the support team has been sleeping on my ticket for about 9 days now.

Can't make a second account, can't transfer character and items to a new account, can't log in unless I turn on my old phone that has a bubbling battery about to meltdown, and even requesting help through chat does *nothing*.

I've tried to get their attention on Twitter, I've been replying to my ticket asking them what in the heck they're doing, and now I'm posting here. My ticket number is 388361 and my character's full name is Morgan Seline Karga. Please for the love of pizza, let me move my gotdang authenticator lol

I should also mention that this is my 2nd ticket on this matter in 2 years in the 4 year lifespan of this account and they have still failed to do something that every other system, every other game, every other service has a 2 minute solution for.

submitted by /u/Ravenna_Sanguine
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