Mum with dementia locked out of her account

Ive tried to raise this with someone already but I’m struggling to get help for this.

my mum has atypical alzheimers and has lost access to her entropia account. she was locked out due to inactivity, she was having some computer issues and couldn’t log in in time to prevent being locked out. she was completely heartbroken when she lost access to her account as she’s had it for 15-20 years. Is there anyone who can please please help me retrieve it for her or give any advice?

it means the world to her.

submitted by /u/Martymus
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