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Customer Service is Worthless

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Recently logged in after a 2 month absence and found that my entire account has been ransacked. Logged in to finding my character sitting in icarus, naked.

All my items,ped....GONE. Thousands of ped worth of items. Even my storage facility that had about 10 years of accumulation....GONE. 0/500 Items.

Even items that had zero worth but were just other planet currencies...Gone.

I messaged Support if they can verify that my account was indeed hacked. And if they could see if my items were TT'd or traded off. If they were TT'd id pay for them back with the 1000 PED fee.

All i got was this.

"Hi Von,We are sorry to hear about this. Unfortunately, computer intrusion is a matter for federal authority and we do not have the legal means to investigate and solve such crimes, our advice is that you turn to your local police authorities with such issues and ask them to contact us and refer to this Support Case. You can also file a police report at https://polisen.se/en/victims-of-crime/making-a-report/We do keep records of all transactions that take place within Entropia Universe and if the police contact us, we can assure you that we will provide them with any information needed to solve the case.Kind regards,Entropia Universe Support"

I'm not going to file a police report over a matter that literally you could fix.

Absolutely worthless.

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