Is support usually this ambigious?

I just got back a response to what I and apparently the support team thought was a very thoughtful and concise question I asked hey does sub .1 HP regen from lifesteal actually apply or not. and they wrote like 2 paragraphs to say, well we dont tell you ingame whether it does so we cant tell either... is this normal? I mean I wouldnt think this is me asking how loot drops work or something im asking how a mechanic works that is impossible to test ingame.

https://preview.redd.it/7m5hguatbjzg1.png?width=797&format=png&auto=webp&s=dabd31e557d4b18ac65424e7c58d46d1e91e0a9b

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New Starter Packs

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